Telzio Call Analytics
Use the call data to improve your call center performance.
Frequently Asked Questions
- Who can see call analytics?
- Only administrators can see call analytics. Employees with a standard user login will have a separate view containing their own recent activity of call, voicemail, and text messages.
- Is there call data displayed in real-time?
- Yes. You can access Telzio's Live Reports to see call activity in real time. Call analytics gives you an overview snapshot of activity within a given period, whereas Live Reports show you live call activity.