Telzio Call Analytics
Use the call data to improve your call center performance.
Intuitive reporting
- Monitor activity on your phone numbers and make sure incoming calls are being answered in good time.
- Track marketing campaigns and easily see how different ads are performing.
- Sort by phone numbers and dates, and track how your activity has grown overtime.
- See your most active agents and their call volume.
Frequently Asked Questions
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- Who can see call analytics?
- Only administrators can see call analytics. Employees with a standard user login will have a separate view containing their own recent activity of call, voicemail, and text messages.
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- Is there call data displayed in real-time?
- Yes. You can access Telzio's Live Reports to see call activity in real time. Call analytics gives you an overview snapshot of activity within a given period, whereas Live Reports show you live call activity.
