Choose from different hold music to play for your callers while they wait to be connected, and enable your employees to choose their own hold music for
Hold music improves your caller experience, keeps callers on the line longer, and makes your business look more professional. Preview and choose from different hold music options from classical to reggae, and allow your employees to choose their own preference of hold music for their individual extensions.
Hold Music can be used in any business situation where you have incoming callers dialing direct to employees or holding in a call queue. Rather than a standard ringing tone, employees can choose a personal style of hold music for callers to hear while they wait for an answer.
Hold Music is especially useful in queues, when callers have dialed your main line and are waiting to be connected to the next available agent. Hold Music keeps callers in the queue longer, and improves their waiting experience.
Frequently Asked Questions
- Can I preview the Hold Music?
- Yes. You can preview the Hold Music directly in the Dashboard before choosing it.
- Is there a fee to enable Hold Music?
- No. Hold Music is included as part of your Telzio service.