Route calls to the right person with call hunt groups.
Telzio enables you to automate your call routing for a more efficient caller experience. Decide who gets the call first, and how long it rings before trying the next agent.
Call routing that's completely automated
Hunt Groups are vital for companies with different specialized teams. Let's say you have a customer support team where you would like to route all calls pertaining to support. You can start by greeting your callers with a Phone Menu, followed by the option to connect to customer support.
From there you can send calls to your customer support team, who can receive calls from any location on their mobile and desk phones. If everyone on the support team is busy, you can automatically place callers on hold until the next person is available.
Frequently Asked Questions
- How many Hunt Groups can I create with my Telzio account?
- There's no limit to the number of Hunt Groups or users you can create with your Telzio account, and they're all included with your service.
- Can I route calls to multiple Hunt Groups?
- Yes! You can set calls to ring groups in order or simultaneously, just like you can with users.