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tools and tips

Telzio powers telephone marketing campaigns for the biggest agencies around the world.

tools and tips

In previous posts, Amazon Echo is Talking Back to Telzio and Alexa Beating Siri at Her Own Game, we explored the unique synergy established by a partnership between Telzio and the Amazon Echo. With this advanced interface, Telzio customers – can talk to and make requests of – Alexa, the Voice of Echo. And they can do

customers

R&D Incentives Group uses Telzio for their business phone system.

business growth

Small-to-midsize businesses can now take advantage of some of the predictive analysis tools previously reserved for big brands. Big Data and predictive analytics is an example of this dynamic at work. Both are a perfect fit for smaller companies, particularly since cost is no longer a barrier to entry. Today, we'll explore predictive analysis tools

tools and tips

Learn how to improve your call center experience with these 5 tips.

phones

See our review of the Grandstream DP720 cordless VoIP phone.

customers

Beantown Bed & Biscuit Dog Care uses Telzio for their store and vet clinic phone system.

business growth

While small-to-medium size businesses [SMBs] are challenged in trying to keep pace with big brands on many fronts, there is one arena where they seem to be outpacing larger organizations — and that is today’s virtual work environments. SMBs internationally are moving at a faster clip in adapting to online technology, specifically in the areas

tools and tips

How to set up holiday hours on your Telzio phone system.

tools and tips

Phone queues, or call queues, are virtual lines where callers wait to speak to an agent. Learn how to set up queues for any size call center in a few simple steps.

customers

Escape My Room uses Telzio to customize Phone Menus to entertain and engage with customers.

business growth

Learn about 6 communication tools to support virtual teams.

business growth

For some time, obtaining high-end technology has been out of reach for small-to-midsize businesses. Those types of advancements were earmarked for enterprise and the larger brands. However like everything else in the IT world, higher levels of sophistication at affordable prices eventually become obtainable for smaller end users. For example, virtualization [that today can come

tools and tips

How to create a professional greeting for your business phone system that will impress customers.

business growth

In customer service, there are most certainly the right answers and the wrong answers. It's important as a business to establish the right language your agents should be using in order to deliver a high quality customer service experience. It's always best to apply common sense to each specific situation with your responses so you stay human and authentic, but it's

tools and tips

Learn how to set up a customer support phone line in just 3 steps with Telzio.

tools and tips

Learn about these 6 tools for running a telethon fundraiser.

business growth

Big brands work off of big budgets — where small-to-midsize [SMB] businesses pale in comparison. Unless you’re a start-up supported by venture capital, you are most likely trying to make due with a minimum amount of advertising and promotional dollars. With that said, it doesn’t mean you can’t find an alternative means to reach your

customers

Last week, Billboard-topping hip-hop artist Travis Scott used Telzio to set up a toll free hotline to promote the release of his new song. After sharing the hotline number with his 2 million Instagram followers and 753,000 Twitter followers, the rapper had at one point over 12,000 simultaneous callers on the hotline. Within the first few hours, the

business growth

Amazon and Apple have competed head-to-head over the years. Several years back when iPads went up against Kindles, each device garnered appeal based on customer preferences. If a user preferred to read on a dedicated eReader, Kindle far surpassed the iPad based on its superior resolution and screen clarity. However, if you were looking for