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new features

During the Steve Jobs era, Apple was considered a ‘walled garden.’ In many respects, it held third-party software and hardware developers at bay and off. With iPhone devices, apps were islands unto themselves, having little or no means to communicate with one another or integrate with the fundamental features of iOS. Of recent date however,

phones

In this blog, we will focus on the definitions and differences between softphones and IP phones.

voip education

VoIP has prompted new users to make the transition from legacy phone systems to utilizing the Web for voice transmissions. Those who are still on the fence as to whether or not to leave their POT comfort zone might be hesitant to do so, due to all of the new and sometimes confusing jargon and

phones

Learn about the Grandstream DP720 cordless VoIP phone. Here we highlight 8 benefits when used with Telzio VoIP service.

business growth

VoIP, the acronym for Voice Over Internet Protocol has become not only an essential service for small-to-midsize businesses [SMBs] and virtual workplaces, it’s cost-efficient as well. In addition to consolidating all your business communication needs under one umbrella, VoIP is exceedingly more affordable than landlines of the past and increases productivity in both physical and virtual

tools and tips

Telzio powers telephone marketing campaigns for the biggest agencies around the world.

tools and tips

In previous posts, Amazon Echo is Talking Back to Telzio and Alexa Beating Siri at Her Own Game, we explored the unique synergy established by a partnership between Telzio and the Amazon Echo. With this advanced interface, Telzio customers – can talk to and make requests of – Alexa, the Voice of Echo. And they can do

customers

R&D Incentives Group uses Telzio for their business phone system.

business growth

Small-to-midsize businesses can now take advantage of some of the predictive analysis tools previously reserved for big brands. Big Data and predictive analytics is an example of this dynamic at work. Both are a perfect fit for smaller companies, particularly since cost is no longer a barrier to entry. Today, we'll explore predictive analysis tools

tools and tips

Learn how to improve your call center experience with these 5 tips.

phones

See our review of the Grandstream DP720 cordless VoIP phone.

customers

Beantown Bed & Biscuit Dog Care uses Telzio for their store and vet clinic phone system.

business growth

While small-to-medium size businesses [SMBs] are challenged in trying to keep pace with big brands on many fronts, there is one arena where they seem to be outpacing larger organizations — and that is today’s virtual work environments. SMBs internationally are moving at a faster clip in adapting to online technology, specifically in the areas

tools and tips

How to set up holiday hours on your Telzio phone system.

tools and tips

Phone queues, or call queues, are virtual lines where callers wait to speak to an agent. Learn how to set up queues for any size call center in a few simple steps.

customers

Escape My Room uses Telzio to customize Phone Menus to entertain and engage with customers.

business growth

Learn about 6 communication tools to support virtual teams.

business growth

For some time, obtaining high-end technology has been out of reach for small-to-midsize businesses. Those types of advancements were earmarked for enterprise and the larger brands. However like everything else in the IT world, higher levels of sophistication at affordable prices eventually become obtainable for smaller end users. For example, virtualization [that today can come

tools and tips

How to create a professional greeting for your business phone system that will impress customers.

business growth

In customer service, there are most certainly the right answers and the wrong answers. It's important as a business to establish the right language your agents should be using in order to deliver a high quality customer service experience. It's always best to apply common sense to each specific situation with your responses so you stay human and authentic, but it's