10DLC SMS registration
Register your 10DLC phone numbers to meet SMS compliance standards and improve the deliverability of your SMS messages to your clients.
What is the new SMS regulation?
Starting September 30, 2024, US mobile carriers are requiring that all businesses sending text messages register their phone numbers with The Campaign Registry (TCR). These regulations are intended to prevent spam and ensure the delivery of your legitimate messages to your customers.
In order to continue sending text messages, you must register your phone numbers. Unregistered phone numbers will not be able to send text messages from and to US phone numbers.
To facilitate registration as required by the TCR, we have implemented tools on your dashboard to automate the application and fee remittal process.
What You'll Need to Register
Here is some of the information you'll need to complete the registration process of your phone numbers with the TCR:
- Company type: Is your company a government entity, non-profit organization, private for profit, public for profit, or a sole proprietorship and in which industry?
- Company address: The primary address for your company headquarters where your numbers will be registered to.
- Company phone number: The best number to reach your company for any communications related to your registration.
- Company Taxpayer Identification Number: Government, non-profit, and for profit companies need to provide an EIN, VAT, or Tax ID.
- Company website: The web URL/link to your online presence.
- SMS traffic volume: Estimate the amount of outbound messages your companys send per month across all numbers. Do you perhaps send less than 5,000 messages per month?
- Description of type of SMS content sent: A truthful explaination showcasing the exact scope and purpose of your messages with examples.
- Description of customer opt-in procedure to receive texts: How does your customer provide their consent to receive messages from your company?
Steps to Register
Follow these steps from the Telzio dashboard to complete your TCR registration:
- Go to the Account Settings page on the dashboard and scroll down to the section called Regulatory Compliance, or click here to get started.
- Follow the prompts to register your brand.
- After your brand is verified and approved follow the prompts to create your use case.
- Submit the application for review.
Once your application has been submitted, you'll see a message on your dashboard that your application is under review, and you'll receive an update by email typically within a few days.
Registration Fees
Fees vary by use case and are remitted directly to The Campaign Registry. There is a $4 fee per registration. Monthly fees apply for each use case registered starting from $1.50 per month.
FAQs about the 10DLC Registration Process
Q: What is 10DLC?
A: 10DLC stands for 10-Digit Long Code, which is a standard for business text messaging using local phone numbers. It was introduced to enhance the reliability, security, and trustworthiness of SMS communications by reducing spam and ensuring legitimate messages reach their recipients efficiently.
Q: What is The Campaign Registry?
A: The Campaign Registry (TCR) is an independent Reputation Authority that US mobile carriers selected to manage the registration of business messaging use cases. TCR's role is to help carriers monitor and verify SMS use cases, ensuring compliance with regulations to reduce spam and improve message deliverability for legitimate business communications.
Q: How long does it take to register a phone number?
A: It takes on average 3-5 business days for the TCR to review each application.
Q: Do I need to register each phone number separately?
A: Each use case needs to be registered separately and can contain multiple numbers per use case.
Q: Do I need to support opt-in, opt-out, and help keywords
A: Yes, most use cases require response to keywords such as START, STOP, and HELP. The STOP keyword will need to be included in your opt-in message. Telzio will not handle this automatically. Telzio will automatically process any STOP requests on your behalf by blocking the number your client sent the message to from being able to text that client number again.
Q: What happens after my application is approved?
A: Once the TCR approves your application, you will automatically be able to send text messages from your registered Telzio numbers.
Q: What happens if my application is rejected?
A: You'll receive a rejection response by email with a reasoning for why it was rejected, and you can resubmit your application.
Q: Do I need to re-register my numbers if I've already registered them with another provider?
A: No. If you've registered your numbers with your previous provider, you can port the numbers to Telzio and maintain your registration status to continue sending texts. Provide our team with the information below to ensure a smooth transition. Telzio Account Owners will be sent an email containing a verification link accessible for 24 hours to approve the transfer.
- Company name of your Telzio Account
- Telzio Account ID or 5 digit account number
- Brand ID with your previous provider
- Campaign ID with your previous provider