Autoprovision IP phones

How to autoprovision IP phones with Telzio.

Telzio offers auto-provisioning (also known as zero touch provisioning) of IP phones, including Yealink, Grandstream, Cisco, and Polycom. This means that you can configure IP phones via the Telzio Dashboard with just the MAC address of the device.

Additionally, all IP phones bought from Telzio are added to your account when they are shipped from our warehouse, enabling you to configure them before they even arrive so all you need to do is plug them in. This also allows you to ship phones to various locations.

What you’ll need to auto provision a device:

  • The MAC address of the device

  • The username to be configured with the device

How to find the MAC address:

  • If you have purchased the device from Telzio, you will receive an email from us with the MAC address of the device.

  • If you have an existing device that you want to configure with Telzio, you can find the MAC address labeled on the device itself.

How to autoprovision IP phones

  1. If you purchased a phone through Telzio, click on the MAC address in the email you received from Telzio, or navigate to Devices on your Telzio Dashboard and click New Device.

  2. Type in a Device Name

    • For example: JennDeskPhone
  3. Enter / confirm the MAC Address of the device

    • For example: 805EC050A36F
  4. Select the Brand and Model of the device

  5. Select the User to be registered to this device

  6. Select a Device Group, if any

  7. Click Update Details

Device settings

Voicemail indicator (MWI) - MWI stands for Message Waiting Indicator, which displays a blinking red light on your phone when there’s a new voicemail. By default, the voicemail indicator is enabled.

SIP Transport - The three modes you can select for SIP Transport are UDP, TCP, and TLS. By default, UDP is selected, and should work for most devices. If you are having trouble connecting to your network, choose one of the other options and try again.

SIP Port - The two SIP Port options are 5060 and 6050. By default, the port is set to 5060 for SIP, and should work for most devices. If the port is blocked, choose 6050 and try again.

Time Format - The available time formats that can be displayed on the phone are 12 hours and 24 hours. By default, the time format is set to 12 hours.

Device groups

Groups enable you to apply universal settings to a group of devices. To create a new group, navigate to Devices and click New Group.

To edit the settings for a group:

  1. Navigate to Devices
  2. Hover over the device group
  3. Click the pencil icon

Device group settings are applied to all devices in the group after being updated. You can change the settings for individual devices through their own settings. Individual user device settings override these group settings.


You can program the following softkeys into your devices.


Disabled - Leaves the key blank

Line Key - Registers a user extension

BLF - Displays busy lamp field / Presence / Status of users

Transfer - Transfers to another user or call flow's extension

Speed Dial - Automatically dials the set phone number

Page - Initiates a one-way call to another extension or group

Intercom - Initiates a two-way call to another extension or group

Call Parking - Parks the call and allows it to be picked up elsewhere