Set inbound destinations

Configure inbound call and SMS routing for your phone numbers by setting an inbound destination.

In order for callers to connect to your phone number, you first need to choose an inbound call destination and an inbound SMS destination for that number.

You can configure destinations for your phone numbers on your Telzio Dashboard.

Inbound call destinations

1. Go to Plans & Numbers
2. Click on the plan where the number is located to expand it
3. Click on the phone number to open its configuration settings
4. Under Inbound Call, select one of the following options:
   • No Destination - rejects calls and does not incur minute usage
   • Call Flow - routes calls to a call flow
   • User - routes calls directly to one user
   • Group - rings users in the group at the same time
   • External Phone Number - routes calls to a non-Telzio number
   • Fax - converts the phone number into a fax line
5. Click Update to save the destination

Inbound SMS destinations

1. Go to Plans & Numbers
2. Click on the plan where the number is located to expand it
3. Click on the phone number to open its configuration settings
4. Under Inbound SMS, select one of the following options:
   • No Destination - does not deliver messages
   • User - routes messages directly to one user
   • Group - routes messages to a group of users and first one to reply takes over the SMS thread
   • External Phone Number - routes messages to a non-Telzio number
5. Click Update to save the destination