Polycom SoundPoint provisioning guide

How to provision Polycom SoundPoint IP phones for calling with Telzio.

This guide outlines setup instructions for the Polycom Soundpoint IP601, which can also be followed to configure other models in the same series, including Polycom Soundpoint IP321, IP331, IP335, IP450, IP550, IP650, and IP670, and conference phones including Polycom Soundpoint IP5000, IP6000, and IP7000.

If your phone was previously used with a different provider, you should start by doing a factory reset on the phone.

If the phone is locked, you may need to reinstall the software on the phone to enable it to be used with a new provider. We're unable to provide support on locked phones, but you can refer to our support guide on how to reinstall the firmware on a Polycom Soundpoint.

You can order preconfigured phones from Telzio that arrive ready for calling. Telzio can only provide limited support on products that are not purchased directly from our shop.

Steps to provision Polycom SoundPoint IP phones with Telzio:

  1. Factory reset the phone
  2. Log into the phone's web interface
  3. Enter the network settings
  4. Configure the SIP settings
  5. Enter the user credentials

Factory reset the phone

If your device was previously used with a different provider, you'll first want to perform a factory reset of the phone.

If your device is brand new (in a factory sealed box), you can skip this step.
  1. Press the Home button (the house icon)
  2. Go to Settings
  3. Go to Advanced
  4. Enter the administrator default password 456, then press Enter
  5. Go to Administration Settings
  6. Go to Reset to Defaults
  7. Select Reset to Factory, then press Yes to confirm

The phone will then reboot. When it’s back up, you can proceed to the next step.

Log into the phone’s web interface

  1. Find the IP address of the phone by pressing: Menu – 2. Status – 1. Platform – 1. Phone
  2. Make sure your computer is connected to the same network as the phone and type the IP address into your web browser
  3. Enter the following login credentials:
    • Username: Polycom (with a capital P)
    • Password: 456

Enter the network settings

  1. Navigate to Network in the top menu
  2. Find the section called Network Address Translation
  3. Next to IP Address, type in the external IP address of your network in the field provided
  4. You can find your external IP address
  5. Click Submit to restart the phone

When the phone has rebooted, proceed to the next step.

Configure the SIP settings

  1. Navigate to SIP in the top menu
  2. Enter the following settings underOutbound Proxy:
    • Address sip.telzio.com
    • Port 5060
  3. Enter the following settings under Server 1:
    • Address sip.telzio.com
    • Port 5060
    • Transport UDPonly
  4. Click Submit to restart the phone

When the phone has rebooted, proceed to the next step.

Enter the user credentials

  1. Navigate to Lines in the top menu
  2. Enter the following settings under Identification:
    • Display Name The user’s full name as you want it displayed on the phone.
    • Address username@sip.telzio.com (replace username with the user’s username)
    • Auth User ID Enter the user’s username
    • Auth Password Enter the user’s password
    • Label Enter the user’s name
    • Third Party Name Enter the user’s extension
  3. Enter the following settings under Server 1:
    • Address sip.telzio.com
    • Port 5060
    • Transport UDPonly
  4. Click Submit to restart the phone

When the phone has rebooted, your setup is complete.