Reporting and Analytics

Learn about the different reporting tools Telzio includes to help collect and manage your account's call activity and data.

Telzio includes reporting features which enables you to obtain better insight of your account's call handling performance through metrics. Use the information you collect to indicate where improvements can be made to your operations to further improve the overall customer experience

Use the Analytics tool to gather data of calls, SMS, queues, and users over a specified date range. You can also oversee the status of ongoing calls through the Live Reports as soon as they start.