Porting Numbers

Telzio enables you to keep your existing phone numbers and seamlessly switch providers with no downtime. Porting phone numbers can take anywhere from 1 to 10 business days, depending on the losing carrier.

In this article, you’ll learn how to port a number to Telzio.

Before you start the porting process, here are a few things to note:

  • You need a copy of a recent phone bill or statement, along with account details such as owner name, address, account number, and PIN.
  • The information you submit in the porting request must match the information on record with your current provider to avoid delays.
  • You can port multiple phone numbers from the same carrier with a single request. Phone numbers with a different carrier must be submitted under a separate porting request.
  • You can preconfigure your services with Telzio and be up and running when your number ports. Learn more about how to set up services in our Getting Started guide.

Submit a Porting Request

Here are steps to help you submit a porting request.

  1. Navigate to the Porting page, which you can find under Plans & Numbers, and click Port Number.
  2. Click Get Started.
  3. Review and accept the terms and conditions, and click Agree & Continue.
  4. Enter the Owner Information in the fields provided.
    It’s important that the information entered is accurate and matches what’s on record with the current carrier. Incorrect details will result in the request being declined and will delay the porting process.
  5. Enter the Name of Your Current Carrier, Account Number, and Account PIN in the fields provided.
  6. Click Add Files to upload a recent statement.
    It’s important that the information entered in the porting request matches the documentation to avoid any delays.
  7. Click on the flag to select the country, and enter the Phone Number in the field provided.

  8. Select Local or Toll-Free under the Number Type.
  9. Click Add Number to add more numbers to the porting request.
    If you have more than one carrier, you will need to submit a separate porting request for each carrier.
  10. When you’re finished adding numbers, click Next.
  11. Review the Letter of Authorization to make sure all the information is correct, and type your name to provide a digital signature.

What to Do if Your Porting Request is Declined

Porting requests can be declined due to mismatching information on the porting request compared to what the current carrier has on record. If your porting request was declined for these reasons, your best option is to obtain a CSR from your current carrier.

About Customer Service Records (CSR)

When porting a phone number to Telzio, you may be asked to provide a Customer Service Record (CSR). This typically happens when the initial porting request was declined due to incorrect information in the request. Oftentimes, the service address for a phone number is different than the billing address, which can cause confusion will completing the porting request.

A CSR shows which service address your current carrier has on record for your phone number. Obtaining a CSR helps to avoid issues and delays in porting your number.

Obtaining a CSR

To obtain a copy of your CSR, you need to contact your current carrier where you’re porting your number away from. You may need to contact their porting department specifically, and specify that you need the CSR, and not just the billing address info.

Once you obtain your CSR, you can re-submit a new porting request with the correct information. 

Porting Numbers Away from Telzio

You can port your numbers away from Telzio as long as your account is active and the phone number is on a paid plan. Free trial phone numbers cannot be ported out until they have been purchased through a monthly subscription. To port away your number, contact your new carrier to submit a porting request through them. They may ask for your account number and PIN, which you can find in Account Settings.