Company Directory is a feature in the Call Flow that allows callers to search for employees by name, and enables you to choose which departments are searchable.

In order for a user to be successfully queried via the directory, they MUST be assigned an extension. Otherwise they will not be found.

Directory Settings

In the Directory settings, you can enable search by first name, last name, or both, and also choose which User Groups to make available in the Directory.

What the Caller Hears

Once the caller reaches the Directory, they’ll hear an announcement asking them to enter the first 3 letters of the person’s name. 

Once the caller enters the 3 digits, they will hear an announcement with the employee name and extension where they can be connected.