Getting Started with Fax

Telzio provides an internet-based fax service where you can send, receive, and manage all your faxes through our website. Incoming faxes can be emailed to you and your employees, and they will also appear in your dashboard. You can port an existing fax number to us, purchase a new fax number, and use any of your existing phone numbers as a fax line.

Here are some other things you can do with Telzio fax:

  • Send faxes as PDF by email to employees.
  • Enable employees to collaborate on faxes through the dashboard.
  • Send faxes by uploading a document from your computer.
  • Connect your Telzio fax number to a fax machine with an adaptor.

To get started with a dedicated fax line, first you need to have at least one phone number.

Learn about Porting Numbers and Getting Numbers.

Setting up a Fax Line

Once you have a phone number, you can follow these steps to set up a fax line.

  1. Navigate to the Plans & Numbers page.
  2. Click on the phone number you want to receive faxes on to open and edit its details.
  3. Set the Inbound Call Destination to Fax, by clicking on the drop down list.
  4. Then choose a Fax Destination, by clicking on the drop down list.

    Send faxes by email to one User.

    Send faxes by email to all Users in a Group.


    Send faxes directly to one email.
  5. When you’re finished choosing a User, Group, or Email to receive faxes, click Update, and you’re all set!

Sending Faxes

Follow these steps to send a fax from your Dashboard.

  1. Hover over the expandable phone icon in the bottom right corner of the page to reveal Fax, then click on the Fax icon.
    how to send fax
  2. Notice the Fax window that appears.
    how to send fax
  3. Enter the fax number where you want to send a fax, and add your document by dragging the PDF file into the window or clicking on browse to upload it.
  4. When the PDF is done uploading, you can use the left/right arrows to scroll through the pages and click on the square to expand it to full page view.
    how to send fax
  5. After you’ve confirmed your document, click Send Fax to deliver it.
  6. A confirmation will appear once the fax has been sent. Use the two blue icons to view the fax log or to view the fax that was sent.
    how to send fax