Search Results for: call flow

Found 118 results.

• Enable callback requests

  How to enable a callback request option for callers in a queue.

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• Changing your outbound calling number

  How to change the Telzio phone number you're calling from when placing outbound calls.

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• Child Call Created

  This event is fired when a child call (a B leg on a call) is created. These always contain a reference to the parent call that created them.

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• Child Call Connected

  This event is fired whenever a parent call is connected with a child call, and voice communication is established.

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• Call Status Changed

  This event is fired whenever the status of a call is changed. For instance this can be when a call is answered, canceled or isn’t answered.

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• Call Hung Up

  This event is fired when a call hangs up. This event can be used to determine which end of a conversation ended the call.

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• Viewing analytics on the dashboard

  View performance data from calls, messages, queues, and users, and refine the information by date range, phone numbers, and tags.

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• Click-to-Call Browser Extension

  Quickly call a phone number on any webpage from your browser with our click-to-call browser extension.

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• Create a call queue in Telzio

  How to create call queues, add agents to queues, and customize the caller experience.

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• Set up call forwarding rules

  How to set up custom call forwarding rules.

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