Search Results for: call flow

Found 118 results.

• Collaborate on Call Recordings

  Learn how to collaborate on call recordings with other users by commenting, reassigning, and applying tags to recordings.

  Learn more

• Set up a phone menu

  How to create a phone menu and set up call routing options with Telzio Call Flows.

  Learn more

• Make announcements to callers

  How to add announcements to your phone service with Telzio call flows.

  Learn more

• Enable emergency 911 calling

  How to enable E911 calling and register the physical location of your Telzio phone numbers.

  Learn more

• Send automatic text messages to callers

  How to automate text messages to callers with the SMS action in call flows.

  Learn more

• Reconnect callers to the same agent

  How to customize the Reconnect action in your call flow to route callers to the same agent.

  Learn more

• Configure account blacklist to block calls and messages

  How to block unwanted calls and messages to/from specific phone numbers, area codes, prefixes, and countries.

  Learn more

• Receive calls waiting in your queue

  How to change your queue availibility to begin or stop receiving calls going through your queue.

  Learn more

• Set up opening hours and after hours routing

  How to filter calls by business hours and create alternate routing for afterhours calls.

  Learn more

• Add a dial-by-name company directory

  How to add a dial-by-name directory to your call flow and enable callers to reach certain people in your organization.

  Learn more