Call Transfer

Telzio enables you to transfer calls to extensions, phone numbers, and voicemail.

In this article, you’ll learn how to transfer a call.


Attended Transfer

An attended transfer is when you speak to the other User before transferring a call to them.

To complete an attended transfer, follow these steps:

  1. During an active call, press the Transfer button.
    Depending on your phone, the transfer button may be indicated as “Transfer”, “Xfer”, or an arrow symbol. 
  2. Dial the extension of the person you want to transfer the call to.
  3. When the call connects, you can let the person know you’re transferring them a call.
  4. Press the Send or Transfer button again to complete the call transfer.
  5. Hang up the phone.

Warm Transfer

A warm transfer is similar to an attended transfer, but allows a warm introduction that includes the caller, the callee, and the person to whom the call is being transferred.

The following steps apply to the Telzio Mobile app only, and are not supported by the Telzio Web Phone.

To complete a warm transfer, follow these steps:

  1. During an active call, press the Add Call button found in the in-call menu of the Telzio mobile app.
  2. Use your contact list or dial the extension/DID number of the person you want to warm transfer the call to.
  3. When the call connects, press Join to patch the two calls together.
  4. Once connected, proceed with a warm introduction between the three of you.
  5. Press the Att. Transfer button to drop out of the call.

    This allows the call between the other two parties to stay connected.


Blind Transfer

A blind transfer is when you transfer an active call directly to another user without speaking to them first.

To complete a blind transfer, follow these steps:

  1. During an active call, press the Transfer button.
  2. Dial the extension of the person you want to transfer the call to.
  3. Press the Send or Transfer button to initiate the call transfer.
  4. Hang up the phone.

Transfer to Voicemail

You can send a call directly to a user’s voicemail.

To transfer a call to voicemail, follow these steps:

  1. During an active call, press the Transfer button.
  2. Dial 0 + the extension of the user to whom you want to transfer the call.
  3. Hang up the phone.

Transfer to a Phone Number

You can transfer a call to a non-Telzio phone number the same way as a blind or attended transfer. Instead of dialing the extension, dial the phone number where you want to transfer the call.

It’s important to note that the call will continue to count towards your usage after the call has been transferred.