Call Flow

• Announcements

  Announcements are a feature in your phone system that enable you to create custom messages and greetings for callers to hear when they dial your business.

• Automated SMS

  Learn how to send automated SMS text messages from your Telzio phone system to callers and employees.

• API Request

  Dynamically direct calls in your call flow based on responses from your own API.

• Call Forwarding

  Learn how to route calls to multiple users and departments using the Call Forwarding feature in your Telzio phone system.

• Call Me Back Feature

  How to use the "Call Me Back" feature in Queues

• Call Queues

  Learn how to set up call queues with your Telzio phone system. With Queues, callers are placed on hold until the next agent is available.

• Conference

  Learn how to set up a conference bridge with your Telzio phone system.

• Directory

  Company Directory is a feature in your Telzio phone system that allows callers to search for employees by name, and enables you to choose which departments are searchable.

• Getting Started with Call Flows

  Learn how to set up your Telzio business phone system with easy-to-use Call Flows. Set up phone menus, queues, call routing, business hours, and voicemail.

• Phone Menus

  Learn how to set up a Phone Menu with your Telzio phone system. Follow our step-by-step guide and customize a greeting and options with ease.

• Opening Hours

  Learn how to set opening hours for your business phone system, and filter calls based on your business schedule.

• Reconnect

  This call flow action allows callers to connect with the same agent as they previously spoke to.

• Recording Greetings

  Learn how to record greetings for phone menus, voicemails, and conference bridges on your Telzio phone system.

• Stripe

  Stripe is an integration Telzio offers where you can accept payments by phone, and the funds are deposited directly into your Stripe account.

• Tag Call Log

  This Call Flow Action allows you to add tags to a call log record when a call passes through the action in the call flow.

• Text-to-Speech

  Learn how to use Text-to-Speech to record custom greetings for your Telzio phone system.

• Transfer

  Learn how to automate inbound call routing to employees with features like Transfer and Forward from your Telzio phone system.

• Voicemail

  Learn how to set up individual and company voicemails with your Telzio phone system. Unlimited voicemail boxes are included.