Call Flow
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Announcements
Announcements are a feature in your phone system that enable you to create custom messages and greetings for callers to hear when they dial your business.
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Automated SMS
Learn how to send automated SMS text messages from your Telzio phone system to callers and employees.
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API Request
Dynamically direct calls in your call flow based on responses from your own API.
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Call Forwarding
Learn how to route calls to multiple users and departments using the Call Forwarding feature in your Telzio phone system.
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Call Me Back Feature
How to use the "Call Me Back" feature in Queues
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Call Queues
Learn how to set up call queues with your Telzio phone system. With Queues, callers are placed on hold until the next agent is available.
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Conference
Learn how to set up a conference bridge with your Telzio phone system.
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Directory
Company Directory is a feature in your Telzio phone system that allows callers to search for extensions by name, and enables you to choose which departments are searchable.
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Getting Started with Call Flows
Learn how to set up your Telzio business phone system with easy-to-use Call Flows. Set up phone menus, queues, call routing, business hours, and voicemail.
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Phone Menus
Learn how to set up a Phone Menu with your Telzio phone system. Follow our step-by-step guide and customize a greeting and options with ease.
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Opening Hours
Learn how to set opening hours for your business phone system, and filter calls based on your business schedule.
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Reconnect
This call flow action allows callers to connect with the same agent as they previously spoke to.
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Recording Greetings
Learn how to record greetings for phone menus, voicemails, and conference bridges on your Telzio phone system.
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Stripe
Stripe is an integration Telzio offers where you can accept payments by phone, and the funds are deposited directly into your Stripe account.
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Tag Call Log
This Call Flow Action allows you to add tags to a call log record when a call passes through the action in the call flow.
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Text-to-Speech
Learn how to use Text-to-Speech to record custom greetings for your Telzio phone system.
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Transfer
Learn how to automate inbound call routing to employees with features like Transfer and Forward from your Telzio phone system.
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Voicemail
Learn how to set up individual and company voicemails with your Telzio phone system. Unlimited voicemail boxes are included.